Terms of Service

1. Acceptance

Acceptance occurs when you tick the "I agree to the Terms" checkbox at checkout, or, in the absence of such mechanism, when you confirm your order. If you do not agree, please do not use the service.

2. Definitions

• Service: administrative preparation and translation of an International Driving Document based on a valid national driver's license that you provide.
• Order: any request for the Service placed through our website.
• Document: the translation booklet and/or printed card delivered to you.
• Customer: the natural or legal person placing the Order.

3. Nature of the Service

PermitGo is an independent administrative service provider. We are not a government agency and we are not affiliated with, endorsed by or an agent of the United Nations, any embassy, consulate or official issuing authority. The Document is a private translation and travel-assistance booklet intended to accompany your original national driver's license. Acceptance of the Document by local authorities or rental companies is not guaranteed and remains at the sole discretion of those third parties.

4. Eligibility

• You must be at least 18 years old.
• You must hold a valid, non-expired national driver's license issued by your country of residence.
• You must have legal capacity to enter into a contract.

5. Orders & Account

You may place an Order with or without creating an account. You guarantee that the information and documents you submit are accurate, complete, lawful and your own. PermitGo may suspend or refuse any Order in case of suspicion of fraud or breach of these Terms.

6. Pricing & Payment

• Prices are displayed in USD at checkout and include the items listed in your cart.
• Optional shipping and VIP express processing are charged in addition.
• Payment is processed securely by Stripe; we do not store full card numbers.
• Any applicable taxes, customs duties or local fees are the Customer's responsibility, except where included at checkout.

7. Processing & Delivery

Standard processing times and shipping options are described in our Shipping & Delivery Policy. Times start from receipt of a complete and valid file. Delays caused by incomplete documents, customs or third-party carriers are excluded from our processing commitments.

8. Customer Obligations

• Carry your original national driver's license together with the Document at all times when driving abroad.
• Verify the local driving regulations of each destination country before travel.
• Use the Document only for lawful private or professional driving.
• Comply with our Acceptable Use Policy.

9. Refusal & Cancellation

We reserve the right to refuse, suspend or cancel any Order that appears fraudulent, unlawful, contrary to public policy or that we are unable to process for technical reasons. Refunds will be handled in accordance with our Refund & Return Policy.

10. Intellectual Property

All content of the website (texts, graphics, software, design, databases) is the exclusive property of PermitGo Worldwide and its partner, or is used under licence. You receive a limited, non-transferable, non-exclusive licence to use the Document for your personal travel purposes. See our Intellectual Property & DMCA Policy.

11. Liability

To the maximum extent permitted by applicable law, our aggregate liability arising out of or in connection with the Service is limited to the total amount actually paid by the Customer for the Order concerned. We are not liable for indirect, incidental or consequential damages, nor for the refusal of any authority, rental company or third party to accept the Document.

12. Force Majeure

Neither party is liable for any delay or failure to perform caused by an event of force majeure within the meaning of Article 1218 of the French Civil Code, including but not limited to natural disasters, wars, pandemics, strikes, postal disruptions or government decisions.

13. Termination

These Terms remain in force for the duration of the Service. We may terminate the relationship immediately if you breach a material provision. Sections that by their nature should survive (liability, intellectual property, governing law) shall continue to apply.

14. Governing Law & Disputes

These Terms are governed by French law. Before bringing any legal action, the parties shall attempt an amicable resolution. EU consumers may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Failing amicable resolution, disputes fall under the jurisdiction of the courts of Briey, France, subject to mandatory consumer-protection rules of the consumer's country of residence in the EU.

15. Changes to the Terms

We may update these Terms from time to time. The version applicable to your Order is the one in force on the date of the Order. Material changes will be announced on the website.